SupportHub - CRM

Building

A multi-tenant CRM with tenant-isolated subdomains and strict workspace-level data boundaries. Features an automated email-to-ticket ingestion pipeline, AI auto-tagging with rule-based auto-assignment for routing, real-time updates over WebSockets, and hierarchical RBAC (Admin, Agent) across tenant environments.

Technologies

Next.js
Tailwind CSS
Shadcn UI
Node.js
Express
Prisma
PostgreSQL
Redis
Socket.io

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SupportHub is a Zendesk-inspired customer support platform built with Next.js and an Express/Node.js backend, designed to streamline customer service operations through efficient ticketing and real-time chat.

Current Progress#

This project is currently in active development. Check back soon for more updates and a complete overview of the features and technical architecture!